Terms & Conditions

Last updated: January 2026

1. Orders & Payment

By placing an order on xorran.com, you agree to provide accurate delivery information. We reserve the right to cancel orders with incorrect or incomplete addresses. Cash on Delivery orders require the customer to be available at the delivery address with the exact payment amount.

2. Pricing & Availability

All prices are in Pakistani Rupees (PKR) and include applicable taxes. We strive to keep prices accurate, but errors may occur. If an item is priced incorrectly, we’ll notify you before processing the order. Product availability is subject to change without notice.

3. Product Quality & Warranty

All Xoran jewelry is made with 316L stainless steel with PVD gold/silver coating. We offer a 6-month color guarantee — if the plating fades under normal use within 6 months, we’ll replace the item free of charge. This does not cover damage from misuse, water exposure, or chemical contact.

4. Returns & Exchanges

Please refer to our Returns & Exchange policy. Items must be returned within 7 days in unused, original condition. Refunds are processed within 3-5 working days of receiving the returned item.

5. Shipping & Delivery

Delivery times are estimates based on courier service. We are not liable for delays caused by courier services, weather, or political situations. If your order is significantly delayed, contact us and we’ll follow up with the courier.

6. Intellectual Property

All content on xorran.com — including product designs, images, text, and branding — is the property of Xoran. You may not copy, reproduce, or distribute our content without written permission.

7. Contact

For any questions about these terms, contact us on WhatsApp: wa.me/923001234567